FAQ's

My chocolate products are available to order online through the  ONLINE SHOP for local collection and UK nationwide delivery.

Royal Mail 24 Tracked - £5.95

Alternatively, you can collect for free at 2 Wood street Woburn Sands MK17 8PJ  Please notify me and confirm a collection date and time prior to arriving.

You can expect for your chocolates to arrive within 1-2 days from when you receive your dispatch confirmation email. Please kindly allow time for chocolate production and occasional delays when The Royal Mail are going through a busy period, such as Christmas or Bank Holidays.

If you would like to order chocolates to arrive at a later or specific date, please send me an email to  hello@linnylane.co.uk  I will be more than happy to arrange this for you.

The bonbons should be consumed within 4-6 weeks of receipt due to the nature of the fresh cream and fruit used in the fillings.

The choclate bars have a shelf life of up to 6 months, sometimes less if they have inclusions. 

My chocolates are always made freshly, to ensure our customers can consume them at their optimum standard.

It’s best to avoid placing  chocolates inside the fridge, unless it is particularly hot & sunny weather.  The cold temperature, moisture and condensation can react with the surface of the chocolate and cause the chocolate to bloom, which is a white or grey coating on the surface which is caused by sugar crystals migrating to the surface and loosing it’s shiny finish.

Room temperature is the best way to consume chocolate as it allows the flavours to fully develop and the textures to be at their optimum smoothness.

I advise you to place your chocolates in a cool, dry place away from sunlight, heat source, moisture and strong odours.

You will find a menu card inside the box with the ingredients and best before dates labeled on the base of the box.

Unfortunately, due to the perishable nature of the products, I am unable to accept returns on all orders.

We always ensure our products are well wrapped, secure and cushioned in their packaging where applicable. If your chocolates arrived damaged, please send me an email including a photo to hello@linnylane.co.uk  and I will be more than happy to assist you.

Yes! Some of my chocolates and bonbons are vegan, while most of them are gluten-free. Please ask for more details of what I have in stock. 

If you would like to order bespoke or corporate chocolate gifts,  we can discuss flavours, colour schemes and packaging that will suit your needs.